At Creative Media, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website, purchase our products, use our services, or communicate with us.

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Information We Collect

We collect only the information reasonably necessary to provide our products and services, which may include:

• Full Name

• Billing & Delivery Address

• Contact Number

• Email Address

• Product and Order Details

• Purchase and Warranty Information

• Service and Repair Information

• Customer Enquiries and Feedback

• Information submitted through our website or online forms

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Payment information may be processed through trusted payment service providers. We do not intentionally store complete debit or credit card details on our own systems.

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How We Use Your Information

We may use your information to:

• Process and fulfill your orders.

• Provide quotations, invoices, delivery, installation, and other services.

• Communicate order, delivery, warranty, and service updates.

• Provide after-sales support and customer assistance.

• Process warranty and service requests.

• Send relevant product updates, offers, and promotional communications where permitted and where you have provided the necessary consent.

• Improve our website, products, services, and customer experience.

• Maintain business and transaction records.

• Comply with applicable legal requirements.

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WhatsApp, SMS & Promotional Communications

If you provide your contact number and consent to receive promotional communications, we may contact you through WhatsApp, SMS, telephone, email, or other communication channels.

These communications may include:

• New product arrivals

• Laptop, desktop, printer, CCTV, and accessories updates

• Special promotions and seasonal sales

• Service and maintenance information

• Creative Media news and updates

You may request to stop receiving promotional communications at any time.

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Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

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Sharing of Information

We do not sell or rent your personal information.

Where necessary to provide our products or services, we may share relevant information with trusted third parties such as manufacturers, logistics providers, payment service providers, warranty partners, service providers, or technology providers.

We may also disclose information where required by applicable law or legal process.

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Cookies & Website Usage

Our website may use cookies and similar technologies to:

• Ensure proper website functionality.

• Understand how visitors use our website.

• Improve website performance and user experience.

• Analyze website traffic and usage.

You can disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

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Customer Rights

Subject to applicable law, you may contact us to:

• Request access to personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of your personal information where legally applicable.

• Withdraw consent for promotional communications.

• Ask questions about how your information is being used.

Some information may need to be retained for legal, accounting, warranty, service, or legitimate business purposes.

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Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third-party websites.

We recommend reviewing their respective privacy policies before providing them with personal information.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable laws.

Any updated version will be published on this page with a revised “Last Updated” date.

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Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: cretivemedia.islampur@gmail.com

or

Creative Media,

Thana Colony (Kalibari),
Islampur, Uttar Dinajpur,
West Bengal – 733202,

Phone: 8653004200